FAQ about Zoome Casino from Aussie Players

In this guide, we’ll tackle the most common questions and concerns that Aussie players have about Zoome Casino. From understanding local regulations to maximizing your gaming experience, we’ve left no stone unturned. Our goal is to provide you with clear, honest, and up-to-date information that will help you make informed decisions about your online gambling journey.

We’ll dive into topics such as:

The legality of playing at Zoome Casino for Australian residents
How to create an account and make your first deposit
The range of games available, including pokies, table games, and live dealer options
Bonuses and promotions tailored for the Australian market
Banking methods that cater to Aussie players, including fast withdrawal options
Security measures and responsible gambling tools to keep your gaming safe and enjoyable
Mobile gaming options for those who love to play on the go

Whether you’re curious about the latest pokies, searching for the best bonus offers, or need help with a technical issue, this FAQ section is your go-to resource. We’ve compiled insights from real Australian players and industry experts to ensure you get the most accurate and relevant information.

Password

How do I reset my password?

Click on “Sign Up,” then select the “Forgot your password?” option located just above the password entry field on the right side. Follow the on-screen instructions to reset your password.

I didn’t receive the password reset email.

Ensure that you’ve entered the correct email address used when creating your account. If that doesn’t resolve the issue, check your spam folder or reach out to us for assistance.

Other

Are Zoome Casino games fair?

At Zoome Casino, we partner only with trusted game providers. Additionally, all our games are certified with RNG (Random Number Generator) technology to ensure fairness.

Can I play at this online casino without using real money?

Absolutely. You can play your favorite games risk-free by selecting the “Free Game” option to access the demo version.

Are online casinos better than land-based casinos?

Online casinos offer several advantages: you can play from anywhere, access a wider variety of games, enjoy privacy, play for free, and take advantage of numerous bonuses.

Why play for real money in online casinos?

Playing for real money brings excitement and unforgettable experiences. It also offers the chance to win significant amounts of money.

Techical Issues

What happens if the game freezes during a round?

If the game freezes, it may appear that your round hasn’t ended. However, the round continues on the server, and any winnings will still be credited to your account.

What should I do if the game doesn’t load?

First, ensure that your Java and Flash plugins are up-to-date. You need the latest versions of both to play. Then, check your internet connection to ensure it’s stable. Clearing your cache and cookies, and restarting your browser, may also help. If the issue persists, please contact Zoome Casino support, and we’ll assist you in resolving it.

Registration Steps and Account

Is my personal information safe at Zoome Casino?

We use state-of-the-art security measures, including 128-bit SSL encryption and the PGP protocol, to guarantee the safe transmission of your personal data.

How can I upload documents and check the verification status?

Log into your account and go to the “Documents” section to upload the required files. Files should be no larger than 2 MB, and we accept formats such as pdf, gif, jpeg, jpg, bmp, png, and tif. You can track the document verification process within the same “Documents” tab.

Can I temporarily close my account?

Yes, you can. You can either deactivate your account temporarily through your account settings or contact our support team to do it for you. Once the set period ends, your account will be reactivated. Reach out to us via live chat or email at [email protected]. We’re available 24/7 and will resolve any issue as quickly as possible!